Our Terms & Conditions
By accessing our website, making a purchase, or submitting information through our platform, you acknowledge that you do so at your own risk and agree to adhere to the terms and conditions provided below and, on this site/page, which may be updated periodically without prior notice. This also grants us the right to display or remove your comments or feedback, along with your name and town/city, on our testimonial page or across our social media profiles without notification.
We recommend you please check our terms & conditions regularly for changes before using the site. Your continued use of enrichedharmonyhealing.com.au following the posting of any changes or any modifications to our terms & conditions will signify your acceptance of those changes. If you do not agree with the above or do not agree with our terms & conditions, please refrain from using this site.
Please take your time to read our terms & conditions in all areas thoroughly. If, after reviewing them or reading this, you are still uncertain or do not understand the information or have any questions, please do not hesitate to contact us for further assistance or clarification via the ‘Contact Us’ page on our website or email us: contact@enrichedharmonyhealing.com.au or phone: 0431 985 283.
Privacy & Security
We implement the 256-bit TLS industry-standard encryption in protecting data in transit, which is considered a robust security measure, including our dedicated IP address. We also utilise an internal booking calendar within our website builder platform to further ensure the privacy of your details for online appointment scheduling, giving you more peace of mind when using our site.
Your contact details will be used by Enriched Harmony Healing for communication purposes relating to your enquiry, intake form, appointment bookings, scheduling, and where applicable, marketing communications such as newsletters and promotions (where you have opted in or as otherwise permitted by law). Your information may be shared with trusted service providers or third-party platforms used for business operations, including online booking systems, payment processing, administration, and delivery or courier services, solely for the purpose of providing and managing our services.
We do not sell, rent, or disclose your personal information to external parties or organisations except where required or authorised by law. All personal information, including information provided in your intake form, is treated as confidential and handled in accordance with applicable privacy laws and our Privacy Policy.
Your privacy is important to us, and we are committed to protecting and safeguarding your information.
Alternatively, to schedule an appointment, you are welcome to email us with your preferred date and time; we can manually schedule it for you if you prefer not to use our online booking scheduler. Please send us your enquiry or your booking request via the ‘Contact Us’ page on our website or email us: contact@enrichedharmonyhealing.com.au
Copyright
Enriched Harmony Healing asserts our copyright on all the content, documents, photographs, icons, marketing texts, logos, custom design works, videos, audios, clips
and founder's quotes, as well as any materials and images on this site and that are in association with our social media profiles. These materials are the property of Enriched Harmony Healing with all rights reserved. Unauthorised use, reproduction, manipulation, transmission, publication, copying, downloading, storage or adaptation of these materials is prohibited without written consent or permission from Enriched Harmony Healing.
Any other trademarks, logos, images, and names of trade suppliers or service providers shown on our site are used with permission from our respective trade suppliers or trade associations. These properties belong to our suppliers, trade owners and service providers, and are protected by Australian and international copyright law, with all rights reserved.
Disclaimer
Our website and social media accounts may contain links to third-party sites for your convenience. We do not control these sites, their information, or any changes made to them.
We are not responsible for the content or information provided by linked websites or third parties.
While we will always make our best effort to keep our website's security checkup and maintenance up to date, including utilising today’s industry-standard encryption for best practice, which is a vital security layer implemented for a safe online environment. Nevertheless, internet hacks, cybersecurity threats and malicious malware have been present since the inception of the internet. We cannot guarantee 100% impenetrability, and we do not have control over what happens in the cyber world or over external cyber activities. We will not be responsible or liable for any wrongdoings or misconduct by others or organisations, this includes any eventualities that may occur from unforeseen events such as supplier delays, pandemics, severe weather which are out of our control. No claims can be made under any circumstances.
The services we provide aim to assist you in your energy healing journey, promote well-being or guidance. They are not intended as a substitute for medical treatments or to eliminate health issues. Any items or products used during your session, such as crystals, aromatherapy essential oils, or eye pillows including meditation or soothing music etc., are meant to enhance relaxation or assist in creating a pleasant environment, thereby improving your experience. These items are utilised according to their properties and industry standards and should not be considered remedies for chronic pain, health symptoms, or other ailments.
Reiki and Crystal healing, including all services and packages that are provided by Enriched Harmony Healing or by me/the practitioner, are complementary practices. They are aimed at promoting inner harmony and balance within individuals and supporting physical, emotional, mental and spiritual well-being. They are not intended to be a cure for ailments or a replacement for conventional medical treatments or any health remedies.
If you have any concerns, health issues, injuries, surgeries, healthcare operations, allergies, sensitivities, or sensitive skin, please inform us or your practitioner immediately or prior to your appointment. Reiki and other energy healing modalities offered through our practice are not designed to address health problems.
They are complementary practices that can be integrated with other therapies and never a replacement for conventional medicine or medical treatments. It is advisable to consult with your healthcare providers or your doctors regarding serious health issues or injuries that require medical attention to ensure your needs are appropriately addressed.
The images, slogans, phrases, and package or service descriptions associated with our services are intended for inspiration purposes only. They do not represent the actual services or reflect the feelings, spiritual connections, or emotional changes that individuals or clients may experience during or after a session. The experiences obtained from a session are inherently unique and are based upon the personal energy of each individual or client.
While we strive to offer accurate information, Enriched Harmony Healing and its owners present this site and its services on an 'as is' basis. We do not guarantee the accuracy, completeness, or timeliness of the content. We are not liable for any decisions made, misuse, or misinterpretation of information. To the maximum extent permitted by relevant law,
we disclaim all liability for damages (direct or indirect) arising from the use of this website. Our total liability, if applicable, is limited to the terms outlined in our Terms & Conditions.
Communication and Resolution (feedback, review, dispute and complain)
As a practice/practitioner, we are dedicated to delivering our client’s experience with integrity, strong ethics, compassion, trustworthiness and high professionalism at all times. We are committed to offering professional services while adhering to policy guidelines and industry standards, treating all clients with respect and fairness.
In the eventuality that you are dissatisfied with our service or product in any way. We ask that you please discuss or notify us of the issue directly in order for us to find a solution or rectify the problems at their source. We would greatly appreciate it if you could allow us the opportunity to fully investigate and exercise all options to resolve the matter first. We thank you for your understanding and cooperation.
Any malicious comments, trolling, bullying, aggressive behaviour, offensive language, or unreasonable manners including defamation or indication of exploitation, are strictly prohibited from all our platforms.
Health & Safety
You must inform us prior to attending your session if you are feeling unwell or have recently experienced a cold, flu, COVID-19, or other contagious illness. This is essential for maintaining a safe & hygienic environment for everyone. Treatments and services cannot be provided until you have been symptom-free for at least 48 hours or have fully recovered. Please contact us to reschedule; in cases of sudden illness, our standard cancellation fees may be waived at our discretion. All health information is handled in accordance with our Privacy Policy and will remain confidential except as required by law.
Booking & Payment
After completing your intake form and booking, you will receive an email acknowledging your requested session, which we will review. You will be notified within 24 hours, including instructions for making a payment via Direct Bank Transfer (EFT), if the booking can be scheduled. Please kindly note that a full payment is needed ahead of your session for your appointment to be officially confirmed. (Please note: We currently do not accept credit card payments.). To help us prioritise and secure your booking, we ask that all payments be completed on the same day you receive your booking notice. To ensure that the correct full payment has been received, please email or SMS us a screenshot of your EFT banking remittance as proof of payment. We cannot guarantee or secure your appointment until full payment has been made. Please contact us if you have any questions regarding the payment process or require any additional assistance. The full address of the Enriched Harmony Healing studio will be provided following receipt of your payment or within 24 hours prior to your scheduled appointment.
Thank you for choosing our service. We look forward to welcoming you and supporting you through your energy healing journey. Please feel free to reach out to us if you have any questions or require any further assistance.
***Please kindly note that the time allocated for the session, for example the 'Serene Nature' 60-minute session, consists of 45 minutes of Reiki treatment and 15 minutes for intuitive guidance and initiation. Each package and session has been carefully designed to enhance your healing experience. We cannot modify the duration of each treatment within the session. If you would like additional time for any treatment included in your package, please inform us during the initial discussion so that we can accommodate your request if possible. Any additional time or service will be added to your final price. Additionally, we do not offer massage therapy as a single service. Our light head, hand, arm, and foot massage is an inclusive service that is incorporated with our special price packages only. Thank you.***
Cancellation
Any booking cancellation MUST be made no less than 24 hours before your scheduled appointment, or a late cancellation fee of $24 will be applied.
To prevent any eventuality or disappointment, we kindly ask that you advise us in advance or a minimum of 24 hours prior to your booked session to reschedule your appointment date. This allows us to accommodate other clients and manage our schedule efficiently.
In cases of personal emergency or sickness, please contact us immediately, and we will do our best to assist you with necessary adjustments or rescheduling.
Refund
We regret that refunds are not available if you are unsatisfied with the subjective outcome of a session, such as if you simply change your mind or do not feel anything, as individual experiences vary and cannot be guaranteed. Refunds are also not available in the event of a no-show or failure to attend a scheduled appointment without prior notice. We advise and encourage you to carefully read the information provided about any treatments, packages, and services on this website and ensure that you understand them thoroughly before proceeding with any bookings or agreements. However, customer satisfaction is important to us, and we are happy to offer a separate discussion to resolve the matter professionally and amicably. Alternatively, a credit note may be provided at our discretion in the event of a no-show, depending on the circumstances and whether the appointment time could have otherwise been allocated to another client.
If you have requested to reschedule your appointment prior to your scheduled session due to an emergency, urgent personal matter, or illness, we will do our best to accommodate your request. We will reschedule your appointment to a suitable time as discussed with you, or a credit note will be issued for use toward a future session. It is always best to take your time when selecting a treatment, service, or package and to read our Terms & Conditions, including our Cancellation Policy, before making any appointments or changes to your booking.
In the event that a cancellation is made by the practitioner due to unforeseen circumstances, a family or personal emergency, or illness, you will be entitled to a full refund, or a credit note may be issued for future use. You may advise us of your preferred option.
We thank you for your understanding and cooperation.